Posts by: Michael
I was fortunate enough to have spent my weekend at the Global Service Jam organised in Glasgow by the excellent Snook, a service design company aimed at transforming people and services in the public sector. The event brought people of various professional backgrounds together to share and grow ideas for services over [...]
I attended the Herald Society Awards and Idea Exchange 2011 at the Radisson back in November of last year with a view to absorb the great initiative, heart and drive in the work that many people around Scotland are doing now to tackle social issues. I was also there to represent what [...]
Two of our team delivered a ‘day of discovery’ research session (that ultimately came to 3 hours!) to gather insights for the design of a new range of buses… but to discover the bus drivers’ perspective. The principle behind such a short engagement was to provide an empathic understanding of the experiences [...]
This is the quandary we at Buro have found ourselves sifting as part of our design research for a Scottish Brewery. Early on, one of our participants commented that he would “expect ‘craft beer’ to be cloudy and full of twigs”… not a universal opinion but it highlighted how different individuals have [...]
